Meet Our Space · 3/31 Zupp Drive, Ormeau
This is not what most people expect a vet to look like. Come and see why.
The philosophy behind the space
Our low-stress vet clinic on the Gold Coast was designed by asking, for every single choice — the lighting, the music, the surfaces, the way you pay — "how does this feel for the animal?" When we built our new clinic at Zupp Drive, Ormeau in March 2026, we didn't renovate a vet clinic. We started from a blank floor plan and designed the whole space around the animal's experience first.
That's why it feels more like a calm hotel than a hospital: soft lighting instead of fluorescent glare, ambient music instead of barking echoes, warm timber and gold instead of cold stainless steel. Pets notice. And their people tell us they feel it too — often the moment they walk in the door.
Bright fluorescent light and hard echoes are two of the biggest stressors for animals in a clinic — they arrive already on edge. So we lit the whole building softly, added ambient music through every room, and chose finishes that absorb sound rather than bounce it.
Dogs settle faster. Cats come out of carriers sooner. And the humans in the room speak more quietly too, which helps everyone.
The classic vet memory — being lifted onto a cold, slippery steel table — is exactly the memory we didn't want any of our patients to have. Our exam surfaces are warm and non-slip, and many consultations happen wherever your pet is most comfortable, including the floor.
It sounds like a small thing. Watch a nervous dog realise the table isn't cold, and it isn't.
Calming visuals give pets something gentle to focus on during an exam — and give kids something to do while you and the vet talk properly. It also means we can show you exactly what we're seeing, from X-rays to lab results, on a big screen instead of a clipboard.
After an appointment — especially a hard one — the last thing you need is to manage your pet in a busy waiting area while you pay. So you don't. Everything, including payment, happens in the consult room, and you leave when you're ready.
It's one of the things clients mention most, and it costs nothing but thought. See what a full visit looks like on our In-Clinic Services page.
This one's brand new, and as far as we know we're the only clinic on the Gold Coast to have it: a dedicated kids' play area with its own TV, inside the consultation room. Because a vet visit is often a whole-family outing, and a child who has something to do is a child who isn't anxious — which means a calmer room for everyone, your pet included.
You get to focus on the conversation with your vet. The kids get to be kids. Nobody's juggling.
If you'd rather, your entire visit — arrival, examination, treatment, payment — can happen in a single consult room, without your dog ever crossing paths with another. For dogs who find other dogs difficult (one of the most common issues we see, and nothing to be embarrassed about), it removes the hardest part of the day before it starts.
We're genuinely set up for the pets other clinics find "challenging" — because in our experience, challenging usually just means frightened. More on how we help them on our anxious & reactive pets page.
Or call (07) 5546 6756 · Mon–Fri, 7:45am–5:30pm
The cat wing
For most cats, the worst part of a vet visit isn't the vet — it's the dog in the waiting room. So we removed the waiting room. And the consult room. And the ward. Cats have their own, from the front door onwards.
A separate, quiet space with elevated spots for carriers — no dogs, no barking, no nose-to-carrier introductions your cat never asked for.
A room only cats use, so it never smells of dog. Time to come out of the carrier voluntarily, and exams at your cat's pace.
If your cat ever needs to stay with us, they recover in a calm ward away from canine patients — because rest is part of the medicine.
There's a whole page on how we care for cats — see Cat-Friendly Care.
The visit starts in the car park, not the consult room — so we thought about that part as well.
Park right outside at 3/31 Zupp Drive — no street parking circuits with an anxious pet on board.
If your pet finds waiting rooms hard, ring when you arrive and we'll time your entry so you walk straight into a consult room. More arrival tips are on our Contact page.
If you or your pet needs a hand getting inside — a big dog, a heavy carrier, limited mobility — call us and we'll come to your car.
Some pets do best skipping the trip entirely. Our At-Home visits bring the same team and the same calm to your living room.
Good questions
Yes — you're welcome to drop in and look around, with or without your pet. Reception will happily show you through, including the cat wing. If you'd like a quieter moment, call ahead and we'll suggest a good time.
The building itself does a lot of the work: soft lighting, ambient music, warm non-slip surfaces instead of steel tables, separate cat spaces, and checkout in the consult room so you never juggle your pet in a busy waiting area. The rest is how we practise — longer, unhurried appointments at your pet's pace.
Yes, free parking directly outside the clinic at 3/31 Zupp Drive, Ormeau. If you need help getting your pet inside, call us from the car and we'll come out to you.
March 2026. We designed it from the ground up after ten years of practising on the Gold Coast — it's the clinic we always wanted to work in, built around the way animals actually experience a vet visit. Meet the people behind it on our About page.
The space is lovely in photos. It's better with your pet in it.
Texts are monitored during business hours (Mon–Fri, until 5pm).
Find us
3/31 Zupp Drive, Ormeau QLD 4209 · Get directions →
Open Mon–Fri, 7:45am–5:30pm · (07) 5546 6756